Customer Service

Shipping

Any shipping costs for delivery to your address at home or abroad will be calculated in the shopping cart, based on the items and delivery address.

After processing your payment, your order will be processed.
Delivery times vary per product:

Netherlands Europe
Giclée print on Canvas 5 working days 7 working days
Giclée print on Canvas, framed 5 working days 7 working days
Giclée print on Paper 5 working days 7 working days
Giclée print on Paper, framed 6 working days 8 working days
Giclée print on Dibond 7 working days 9 working days

Payments

The easiest and fastest way is to pay for your order in advance via iDEAL. You can then pay safely and quickly via your own familiar banking environment.

Returns

Complaints
Unfortunately, it can sometimes happen that something goes wrong, for example when an order is damaged during transport. Of course we want to solve this neatly for you! Call or email us and let us know what you are not satisfied with.

Return Policy
Your order will only be put into production and tailor-made especially for you. For this reason, the right of withdrawal expires. This means that you cannot return your order. Each work in the collection can be ordered in various materials and each material has dozens of sizes, which is why everything is custom made.

Contact

Customer Service (Print on Demand)

The reproductions are produced and shipped by our manufacturer Artimedes B.V. If you have a question about your order, payment, delivery or a specific request, please feel free to contact us! We will be happy to help you further.

ARTIMEDES B.V.
De Lange Baan 11b, 8731 DZ, Wommels
The Netherlands

E-mail: info@print.hortusleiden.nl
Phone: 0515 332211

Rapenburg 73
2311 GJ Leiden
The Netherlands

E-mail: hortus@hortus.leidenuniv.nl