{"id":6363,"date":"2025-05-23T07:50:22","date_gmt":"2025-05-23T07:50:22","guid":{"rendered":"https:\/\/print.hortusleiden.nl\/customer-service\/"},"modified":"2026-02-05T11:31:02","modified_gmt":"2026-02-05T11:31:02","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/print.hortusleiden.nl\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1889121014\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-large\"  id=\"row-1161835583\">\n\n\n\t<div id=\"col-2013375436\" class=\"col medium-10 small-12 large-4\"  >\n\t\t<div class=\"is-sticky-column\"><div class=\"is-sticky-column__inner\">\t\t<div class=\"col-inner\" style=\"background-color:rgb(249, 243, 238);\" >\n\t\t\t\n\t\t\t\n\n<h3>Customer Service<\/h3>\n<ul>\n<li><a href=\"#verzending\">Shipping<\/a><\/li>\n<li><a href=\"#betalingen\">Payments<\/a><\/li>\n<li><a href=\"#retouren\">Returns<\/a><\/li>\n<li><a href=\"#contact\">Contact<\/a><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\n<style>\n#col-2013375436 > .is-sticky-column > .is-sticky-column__inner > .col-inner {\n  padding: 20px 20px 20px 20px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1920935884\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-974394969\">\n\n\n\t<div id=\"col-1506487087\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #shipping\" data-bullet=\"false\" data-link=\"#shipping\" data-title=\"Shipping\"><a name=\"shipping\"><\/a><\/span>\n\n<h3>Shipping<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2548026578\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2548026578-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-shipping-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-2548026578-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2548026578-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2548026578-label\">\n\t\t\t\n\n<p>Any shipping costs for delivery to your address at home or abroad will be calculated in the shopping cart, based on the items and delivery address.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2014645151\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2014645151-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-delivery-time?\" aria-expanded=\"false\" aria-controls=\"accordion-2014645151-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the delivery time?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2014645151-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2014645151-label\">\n\t\t\t\n\n\n\n<p>After processing your payment, your order will be processed.<br>Delivery times vary per product:<\/p>\n<table border=\"0\" frame=\"VOID\" rules=\"NONE\" cellspacing=\"0\">\n<colgroup>\n<col width=\"180\"><\/colgroup>\n<colgroup>\n<col width=\"180\"><\/colgroup>\n<colgroup>\n<col width=\"120\"><\/colgroup>\n<tbody>\n<tr>\n<td align=\"LEFT\" width=\"200\" height=\"18\"><\/td>\n<td align=\"LEFT\" width=\"180\"><strong>Netherlands<\/strong><\/td>\n<td align=\"LEFT\" width=\"180\"><strong>Europe<\/strong><\/td>\n<\/tr>\n<tr>\n<td align=\"LEFT\" height=\"18\">Gicl\u00e9e print on Canvas<\/td>\n<td align=\"LEFT\">5 working days<\/td>\n<td align=\"LEFT\">7 working days<\/td>\n<\/tr>\n<tr>\n<td align=\"LEFT\" height=\"18\">Gicl\u00e9e print on Canvas, framed<\/td>\n<td align=\"LEFT\">5 working days<\/td>\n<td align=\"LEFT\">7 working days<\/td>\n<\/tr>\n<tr>\n<td align=\"LEFT\" height=\"18\">Gicl\u00e9e print on Paper<\/td>\n<td align=\"LEFT\">5 working days<\/td>\n<td align=\"LEFT\">7 working days<\/td>\n<\/tr>\n<tr>\n<td align=\"LEFT\" height=\"18\">Gicl\u00e9e print on Paper, framed<\/td>\n<td align=\"LEFT\">6 working days<\/td>\n<td align=\"LEFT\">8 working days<\/td>\n<\/tr>\n<tr>\n<td align=\"LEFT\" height=\"18\">Gicl\u00e9e print on Dibond<\/td>\n<td align=\"LEFT\">7 working days<\/td>\n<td align=\"LEFT\">9 working days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1784343709\">\n\n\n\t<div id=\"col-1924208792\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #payments\" data-bullet=\"false\" data-link=\"#payments\" data-title=\"Payments\"><a name=\"payments\"><\/a><\/span>\n\n<h3>Payments<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-61001889\" class=\"accordion-item\">\n\t\t<a id=\"accordion-61001889-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-pay?\" aria-expanded=\"false\" aria-controls=\"accordion-61001889-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I pay?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-61001889-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-61001889-label\">\n\t\t\t\n\n<p>The simplest and fastest way is to pay for your order in advance via iDEAL | Wero. You can then pay securely and quickly via your own trusted banking environment.  <\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-464279386\">\n\n\n\t<div id=\"col-1776188198\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #returns\" data-bullet=\"false\" data-link=\"#returns\" data-title=\"Returns\"><a name=\"returns\"><\/a><\/span>\n\n<h3>Returns<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-579338535\" class=\"accordion-item\">\n\t\t<a id=\"accordion-579338535-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-in-case-of-complaints-and-returns?\" aria-expanded=\"false\" aria-controls=\"accordion-579338535-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What to do in case of complaints and returns?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-579338535-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-579338535-label\">\n\t\t\t\n\n<p><b><i>Complaints<br><\/i><\/b><span style=\"font-weight: 400;\">Unfortunately, it can sometimes happen that something goes wrong, for example when an order is damaged during transport. Of course we want to solve this neatly for you! Call or email us and let us know what you are not satisfied with.  <\/span><\/p>\n<p><b><i>Return Policy<br><\/i><\/b>Your order will only be put into production and tailor-made especially for you. For this reason, the right of withdrawal expires. This means that you <em>cannot<\/em> return your order. Each work in the collection can be ordered in various materials and each material has dozens of sizes, which is why everything is custom made.    <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-892177529\">\n\n\n\t<div id=\"col-1473749731\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #contact\" data-bullet=\"false\" data-link=\"#contact\" data-title=\"contact\"><a name=\"contact\"><\/a><\/span>\n\n<h3>Contact<\/h3>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1786447682\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1786447682-label\" class=\"accordion-title plain active\" href=\"#accordion-item-customer-service-(print-on-demand)\" aria-expanded=\"true\" aria-controls=\"accordion-1786447682-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Customer Service (Print on Demand)<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1786447682-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1786447682-label\">\n\t\t\t\n\n<p>The reproductions are produced and shipped by our manufacturer Artimedes B.V. If you have a question about your order, payment, delivery or a specific request, please feel free to contact us! We will be happy to help you further. <\/p>\n<p><strong>ARTIMEDES B.V.<\/strong><br>De Lange Baan 11b, 8731 DZ, Wommels<br>The Netherlands<\/p>\n<p>E-mail: info@print.hortusleiden.nl<br>Phone: 0515 332211<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-123289126\" class=\"accordion-item\">\n\t\t<a id=\"accordion-123289126-label\" class=\"accordion-title plain\" href=\"#accordion-item-hortus-botanicus-leiden\" aria-expanded=\"false\" aria-controls=\"accordion-123289126-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Hortus botanicus Leiden<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-123289126-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-123289126-label\">\n\t\t\t\n\n<p>Rapenburg 73<br>2311 GJ Leiden<br>The Netherlands<\/p>\n<p>E-mail: hortus@hortus.leidenuniv.nl<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1889121014 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"powered_cache_disable_cache":false,"powered_cache_disable_lazyload":false,"footnotes":""},"class_list":["post-6363","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gicl\u00e9e Prints van Hortus botanicus Leiden - Ontdek de collectie Flora Japonica<\/title>\n<meta name=\"description\" content=\"Ontdek onze hoogwaardige gicl\u00e9e prints op aquarelpapier, canvas (gevernist) en dibond, uit de collectie van Hortus botanicus Leiden. 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